FAQs

Where is EON based?
EON is based in Kuwait.

What currency are prices displayed in?
All prices are displayed in Kuwaiti Dinar (KWD).

How can I place an order?
Orders can be placed directly through our official website, eonkw.com.

Which payment methods do you accept?
Available payment methods will be displayed securely at checkout.

How do I know which size to order?
Please refer to the Size Guide available on our website. We recommend checking the measurements carefully before placing your order.

Can I exchange my size?
All purchases are final sale and we do not offer exchanges for incorrect sizing selected by the customer. Please refer to our Size Guide before ordering.

Can I return or refund an item?
EON does not offer refunds or returns for change of mind or personal preference.

What happens if I receive the wrong or a defective item?
Please contact us through our official WhatsApp as soon as possible with your order number and clear photos. Our team will review the issue and assist you accordingly.

Do you deliver throughout Kuwait?
Yes, delivery is available within Kuwait.

How can I track or ask about my order?
Please contact our team through WhatsApp and provide your order number.

Will the colour look exactly the same as it does online?
We aim to represent every piece as accurately as possible. However, slight colour variations may occur due to lighting, photography, and individual screen settings.

How can I contact EON?
You can reach us through the Contact Us page or our official WhatsApp.